We are LerriHost and we help UK founders launch and grow a service operation for Belgian clients. Our approach covers company formation, nominee introductions, banking and payment setup, plus financial and web hosting options.
We focus on clear delivery, GDPR-aligned processes and predictable pricing. Industry benchmarks guide us: fast phone response, same-day fixes and proactive monitoring to reduce downtime and raise security.
We explain how people, process and technology combine to make dependable systems. That includes remote support workflows, standardised equipment and a dedicated team to keep clients productive.
From pricing and recruitment to WordPress design, SEO and hosting, we map the journey so you can move from idea to execution quickly. Call us on 07538341308 to start a discovery call.
How we help you get started with a Tech Support Business from the UK, serving Belgium
A remote-first model lets UK founders deliver secure, scalable services to Belgian small businesses without local premises.
Why now: the remote-first shift and rising demand
Remote support gives faster response times, 24/7 availability and lower running costs. Small businesses in Belgium now prefer flexible, outsourced help that keeps operations steady.
Proactive monitoring, standardised equipment and clear SLAs make it possible to scale while keeping security strong. We insist on MFA, encrypted sessions and audit logs from day one.
Where LerriHost fits in your journey
We introduce company formation, nominee arrangements and banking or payment processing so you can bill EU clients easily.
Our financial introduction helps with budgeting as you hire a manager or contractors. We also deliver WordPress design, SEO for WordPress and web hosting to launch your acquisition engine.
| Foundation | Target | Why it matters |
|---|---|---|
| Service catalogue & SLAs | Response targets, ticket tiers | Sets client expectations and reduces churn |
| Security controls | MFA, encryption, session audit | Protects data and builds trust |
| Payments & finance | EU-friendly billing, cash-flow plan | Simplifies collections and growth |
Next step: to get started, book a call on 07538341308 so we can assemble your launch plan and confirm a go-live date.
Clarifying your market, niche and clients
Defining who you serve lets us tailor offers, content and account management to real needs. We map segments so every page and case study speaks the right language.
SMEs, non-profits and multi-site organisations
We compare procurement patterns and governance across three segments. That helps you decide where to focus sales and which service tiers to publish.
Mapping client pain points
Typical issues are slow computers, an unreliable network and long waits for fixes. We translate those problems into clear outcomes: fewer incidents, reduced downtime and GDPR-ready systems.
- Segment triggers: budget cycles, board oversight, distributed user needs.
- Packaging: proactive management paired with responsive remote support.
- Credibility: dedicated account managers, sector references and concise case material.
| Segment | Primary Pain Point | Go-to-market focus |
|---|---|---|
| SMEs | Slow computers & delayed responses | Predictable SLAs, simple pricing |
| Non-profits | Governance and compliance needs | Case-led messaging, grant-aware pricing |
| Multi-site | Network instability and scale | Standardised equipment, centralised management |
Defining support services that solve real issues
We design clear service channels and SLAs so users always know how to get help.
Our exemplary operations answer most calls within 30 seconds and resolve around 65% of tickets the same day.
Helpdesk and desk structure: channels, SLAs and response times
We map phone, email and chat to precise response levels.
Each channel shows expected response and resolution targets so stakeholders can plan.
Remote and onsite: resolving complex issues fast
Remote support handles most incidents quickly with MFA, encryption and session records.
Onsite visits are reserved for hardware faults, network redesigns or validation tasks.
Proactive management: monitoring, patching and recovery
We schedule automated patching, backups and DR tests to keep systems resilient.
Root cause analysis and continuous improvement reduce recurring issues.
Cyber security and data protection aligned to GDPR
Role-based access, incident playbooks and employee awareness form our security baseline.
We present services on WordPress pages clearly, and maintain them via WordPress Maintenance and WordPress Web Hosting for reliability.
| Area | Target | Why it matters |
|---|---|---|
| Phone, email, chat | Answer within 30s; triage in 15m | Fast contact reduces downtime |
| First-contact resolution | 65% same-day | Fewer escalations, happier users |
| Proactive tasks | Patching weekly; DR test quarterly | Keeps systems auditable and safe |
Building the right technology stack for reliable delivery
Reliable delivery starts with tools that let us act fast, safely and with a clear audit trail. We pick a stack that balances automation, visibility and minimal user disruption. That foundation helps us meet SLAs and reduce repeat incidents.
Remote access and session auditing
We choose remote support tools that include MFA, encryption and audit logs. This allows secure unattended access to computers for patching and file transfer without waking a user.
Session recording and SSO/SAML give clear trails for compliance and faster root cause work on complex issues.
Endpoint and network management
Standardised equipment, baseline images and scripted automation shrink variability. Scripts handle patching, software deployment and routine health checks, cutting resolution time for repeated tasks.
Cloud collaboration and scalable services
We recommend cloud identity and collaboration platforms to simplify provisioning and backups. Proactive monitoring and alerting focus on genuine faults, not noise, so the team resolves incidents sooner.
- Attended and unattended sessions for guided troubleshooting and out-of-hours maintenance.
- IP whitelisting and audit logging to restrict access and prove control.
- Automation libraries for common tasks to scale the support team efficiently.
| Capability | Example | Benefit |
|---|---|---|
| Remote access | Unattended sessions, file transfer | Faster maintenance with no user disruption |
| Endpoint management | Baseline images, scripted tasks | Consistent devices; fewer repeat incidents |
| Cloud platforms | SSO/SAML, Microsoft 365 integration | Simplified provisioning and compliance reporting |
| Monitoring | Actionable alerts, audit logs | Quieter alerts; faster detection of network or auth failures |
We host and maintain your WordPress site and portals, and advise on integrations that surface ticket status and SLAs to clients. Our WordPress Web Hosting and WordPress Maintenance back this up so your clients see value and trust in your services.
Company formation and compliance made simple with LerriHost
We guide founders through company setup and compliance so your UK-to-Belgium launch is smooth and audit-ready. Our approach bundles formation introductions, nominee arrangements where needed, and practical financial advice to help you get started quickly.
Company formation introduction and nominee services
We coordinate company formation introductions to establish the right legal structure and governance for trading with Belgian clients. Where privacy or local representation helps, we introduce nominee services to meet regulatory and client expectations.
Banking, payments and financial services
We arrange banking and payment processing introductions to support invoicing, card acceptance and European collections. Our financial services introduction covers operating accounts, cash flow basics and reconciliation controls so finances stay clean and auditable.
Cross-border compliance and site readiness
Sound operating models prioritise GDPR-aligned processes, access control and incident response. We help standardise contracts, SLAs and data protection policies to satisfy procurement teams and legal reviewers in Belgium.
- Separate business banking and appropriate insurance to reduce personal risk.
- Clear data handling rules, subject rights workflows and audit trails.
- Practical VAT, language and data residency guidance for cross-border clients.
- Website and documentation that present compliance and service scope transparently.
| Area | What we introduce | Client benefit |
|---|---|---|
| Formation & governance | Entity setup, nominee options | Faster procurement approval |
| Financial plumbing | Banking, payments, reconciliations | Smoother collections and reporting |
| Compliance | GDPR policies, access controls | Demonstrable security and trust |
Get started: call 07538341308 to begin your formation and compliance checklist and present a professional support company posture from day one.
Pricing and packaging that align with value
Simple, transparent packages reduce disputes and speed procurement decisions.
We compare hourly, daily and tiered models so you can choose a clear path for small businesses. Freelance ad-hoc rates in the south-east usually start around £75 per hour or about £500 per day. That gives a market reference when you position bundles.
Tiered bundles vs hourly rates: predictability for small businesses
Tiered bundles offer predictable monthly costs, unlimited remote support windows and defined SLAs. Hourly and day rates work for one-off tasks, but they can cause billing friction.
- Clear scope per level: remote support hours, proactive tasks, reporting and escalation paths.
- Optional fixed-fee projects: migrations or security uplift to protect margins.
- Renewal cycles and review points to align fees with client maturity.
Value-based pricing linked to reduced downtime and better security
We link fees to outcomes such as less downtime and fewer incidents so ROI is explicit. Use response targets and SLAs to justify higher tiers and reassure procurement teams.
| Model | Example rate | Benefit |
|---|---|---|
| Hourly / ad-hoc | £75 / hour | Flexible for one-off work |
| Daily | £500 / day | Efficient for concentrated projects |
| Tiered bundle | Monthly package | Predictable costs, proactive monitoring |
We help you publish transparent pricing on your WordPress site and maintain pricing pages via WordPress Maintenance so offers evolve with your experience and client needs.
Recruiting and upskilling a high-performing support team
Building a high-performing team starts with clear role profiles and a mapped progression ladder.
We hire for communication, judgement and troubleshooting. Each role—from helpdesk technician to service desk engineer—requires practical skills, attention to detail and good customer communication.
We define staff profiles so candidates understand the level of work expected. This helps us recruit professionals who can translate technical knowledge into clear outcomes for clients.
Training, certification and continuous learning
We recommend structured training plans and certifications such as CompTIA and Microsoft to build credibility.
Ongoing training uses labs, peer reviews and incident post-mortems so experience turns into lasting knowledge. We keep pages about hiring and training live through SEO for WordPress and WordPress Maintenance.
- Progression ladder from junior to senior with matched pay bands.
- Interview frameworks that test prioritisation and judgement under pressure.
- Onboarding templates to align new staff with SLAs, tools and runbooks.
- Fair on-call rota designs that protect wellbeing and sustain performance.
| Role | Core skills | Training & certification | Outcome |
|---|---|---|---|
| Junior Technician | Basic troubleshooting, clear communication | CompTIA A+, vendor onboarding labs | Faster first-contact resolution |
| Service Desk Engineer | Incident analysis, escalation judgement | Microsoft certs, security accreditations | Reduced escalations; stronger root cause fixes |
| Senior Engineer / Lead | Design thinking, mentoring, runbook creation | Advanced security and platform certs | Knowledge capture; fewer single points of failure |
| Operations Trainer | Coaching, assessment, curriculum design | Instructional training; continuous learning facilitation | Consistent staff development and skills growth |
Operational excellence: processes that keep systems running
Operational discipline turns reactive fixes into predictable outcomes for clients. We document incident, change and asset management so responsibilities, approvals and risk checks are clear. This reduces downtime and improves compliance.
We publish helpdesk runbooks and escalation criteria to ensure routine tasks are consistent. Standardised software deployment, patching windows and maintenance tasks cut disruption and save time.
Incident, change and asset management for consistent service
Our processes scale with you. We keep a living configuration management database so teams act quickly during incidents or planned work.
Account management and reviews to align with client goals
Each client has an assigned manager who owns outcomes and coordinates improvements. Regular reviews—quarterly or biannual—align roadmaps, budgets and measurable KPIs.
- KPI reporting: first-contact resolution, mean time to resolve, change success rate.
- Project governance: scope, success criteria and stakeholder comms for upgrades and migrations.
- Continuous improvement: case trend analysis, documented failovers and on-call schedules for remote support continuity.
| Area | Example | Benefit |
|---|---|---|
| Incident management | Runbooks, triage SLA | Faster resolution; fewer repeat cases |
| Change & project | Approval flows, success metrics | Predictable outcomes and lower risk |
| Asset & CMDB | Living inventory, software records | Accurate info for rapid action |
We surface KPIs and service reports on your WordPress site or client portal, hosted on WordPress Web Hosting and maintained via WordPress Maintenance so small businesses can see value at a glance.
Winning clients with a WordPress site that ranks and converts
A well-structured website turns enquiries into projects and reduces the time you spend qualifying leads.
We design pages that show outcomes, publish case material with clear metrics, and host sites for performance and reliability.
WordPress design/redesign and WordPress Web Hosting by LerriHost
We build or refresh WordPress sites so your services are easy to find and simple to understand.
Hosting is tuned for speed, backups and security. Combined with WordPress Maintenance, the site stays available and up to date.
SEO for WordPress and content that showcases case studies
We deliver technical SEO, targeted content and internal linking so prospects searching for a support company find you.
Case pages show measurable improvements, client quotes and recovery times to build credibility with procurement teams.
Conversion UX: clear service pages, SLAs and phone 07538341308
Service pages spell out scope, SLAs and escalation paths so users can decide quickly.
Conversion elements include a sticky header with phone 07538341308, concise enquiry forms and live chat to reduce friction.
- Accessible layouts, fast loads and mobile-first design.
- Booking flows that capture project details and speed qualification.
- Manager bios and certifications to reassure risk-averse buyers.
| Feature | What we deliver | Client benefit | Why it matters |
|---|---|---|---|
| Design & Hosting | Conversion-focused pages, fast WordPress Web Hosting | Higher enquiry rates; reliable uptime | Users stay engaged and trust your offering |
| SEO & Content | Technical fixes, content strategy, case pages | Improved rankings and relevant traffic | Prospects find you for the right queries |
| Conversion UX | Sticky phone CTA, forms, booking workflows | Shorter sales cycles; more booked calls | Friction is reduced; enquiries convert faster |
Security, continuity and compliance without the jargon
Practical risk checks and easy-to-follow recovery plans keep services running when things go wrong. We explain controls in plain English so managers and users can act confidently.
Risk assessment, access control and employee training
We run risk assessments that prioritise real threats and list pragmatic solutions to protect systems and meet data protection duties.
Access control follows least privilege, MFA and clear logging so only authorised professionals can perform sensitive tasks.
Employee training includes simulated phishing and short practical sessions. This builds knowledge, reduces risky behaviour and raises the overall level of security among employees.
Business continuity planning and rapid incident response
We define RPO and RTO targets, backup cadence and offsite storage so recovery is measurable and testable.
Incident playbooks set roles, communications and escalation paths to restore service and reduce downtime quickly.
- Endpoint protections, scheduled patching and continuous monitoring to keep computers current.
- Encrypted remote support sessions, approval steps and audit trails for urgent work.
- Customer-facing summaries that explain how controls reduce risk without technical jargon.
| Control | Example | Benefit |
|---|---|---|
| Access control | Least privilege, MFA, session logs | Reduced insider risk and clear audit trails |
| Continuity | RPO/RTO, backups, recovery tests | Faster recovery and proven readiness |
| Training & reporting | Phishing simulations, policy summaries | Fewer incidents and clearer compliance evidence |
We keep your policies current on WordPress pages via WordPress Maintenance and present audit-ready documentation that small businesses can understand. Call 07538341308 to implement practical security and continuity solutions.
Ready to launch and grow with LerriHost as your partner
We bundle the essential steps—formation, banking, pricing and web publishing—so you can focus on delivering outcomes.
We recap the plan to launch your support company: entity setup, nominee introductions, banking and an acquisition-ready website. Our package covers compliance, financial introductions and clear service packaging so your team can concentrate on delivery.
We align offers to small businesses in Belgium and embed remote support excellence with documented processes and SLAs. That approach reduces risk, improves availability and helps retain clients.
We coach hiring, build operational systems and schedule milestone reviews to turn experience into repeatable improvements. We also maintain your WordPress site and content so prospects see current case material.
Call 07538341308 to assemble your launch timeline, responsibilities and first client targets. We commit to being your long-term partner as you grow with clarity and confidence.
